Frequently Asked Questions

  1. What is ideapi?
  2. What can Collaborators, Authors and Approvers do?
  3. Who can create documents?
  4. Is my information secure on ideapi?
  5. How do I invite others to collaborate?
  6. How do I add users to a document?
  7. How many collaborators can I have on one document?
  8. How many documents can I have on ideapi?
  9. How long will my documents stay up on ideapi?
  10. Can I create my own document templates?
  11. How do I create my own document templates?
  12. I’ve changed my template, why haven’t my documents changed?
  13. How do I submit an idea on a document?
  14. Who can see the ideas that I submit?
  15. What emails are sent by ideapi?
  16. Can I turn off email notifications?
  17. What size files can be uploaded to ideapi, for documents and ideas?
  18. What is ideapi’s privacy policy?

  1. What is ideapi?

    ideapi is a tool that allows you, your team and your clients to create and collaborate on documents and ideas online.

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  2. What can Collaborators, Authors and Approvers do?

    Author: Authors start the ball rolling by creating a document – they can edit, update or delete a document as well as respond to questions and submit ideas. Authors also manage all permissions on the document, assign idea approvers and add/remove collaborators to the document.

    Collaborator: This is the default role given to users when they are added to a document. Collaborators can ask questions and leave comments for others to read. Collaborators can also respond to the document by submitting ideas.

    Approver: The approver is responsible for reviewing ideas submitted to a document. They can also ask questions and leave comments on the document but cannot edit it.

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  3. Who can create documents?

    The account holder decides who has permission to create documents. Document creators are automatically authors on the documents they create.

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  4. Is my information secure on ideapi?

    Yes your information is completely safe. Keep your login details secret and use strong passwords. Others will not be able to access your data without your login details.

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  5. How do I invite others to collaborate?

    You must first invite them to create a login on ideapi. If you are the account holder you can do this from the Contacts page. Users added to your account will receive an email inviting them to login to ideapi.

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  6. How do I add users to a document?

    Using the Document Collaborators widget on the right hand side of the document page, click the “+” button and add users to the document.

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  7. How many collaborators can I have on one document?

    As many as you like; just add them to your account and add them to the document.

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  8. How many documents can I have on ideapi?

    As many as you like. Currently ideapi is free and there are no restrictions on the number of documents that you can work on.

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  9. How long will my documents stay up on ideapi?

    Until you decide to delete them.

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  10. Can I create my own document templates?

    Yes, if you have permission to create documents, you can also set up as many of your own document templates as you like.

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  11. How do I create my own document templates?

    Go to the Templates section, click “Create Template” and add the various sections that you would like to see in documents based on this template. Use headings to group together related sections in the document. Add default content if you would like your template sections to have default content.

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  12. I’ve changed my template, why haven’t my documents changed?

    Alterations to templates do not affect existing documents.

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  13. How do I submit an idea on a document?

    On the document page, use the Ideas widget on the right hand side and click “draft new idea”. Give your idea a title and description. You can also upload supporting documents or media. Save your idea as a draft or submit for approval. When you submit your idea the approver will be notified by email.

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  14. Who can see the ideas that I submit?

    Only you will be able to see your idea until you submit it. Once submitted the Author(s) and Approver will be able to see your idea.

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  15. What emails are sent by ideapi?

    • If a collaborator asks a question, authors are notified.
    • If an author answers a question, the person that asked the question will be notified.
    • If a document section is updated, all document collaborators are notified.
    • If an idea is submitted, the idea approver is notified.
    • If an idea’s approval status is changed, the idea owner is notified.
    • If a user is added to a document, or their permissions are changed, they will be notified.
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  16. Can I turn off email notifications?

    Yes, you can choose whether or not your collaborators receive section updates or comments by unchecking the checkbox next to the corresponding submit button.

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  17. What size files can be uploaded to ideapi, for documents and ideas?

    There is currently a limit of 3MB per file, but there is no limit to the number of files that can be uploaded.

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  18. What is ideapi’s privacy policy?

    In short ideapi will not share any of your information with anyone, ever. Please see the full privacy policy for reassurance.

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